Support document
Service Standards
How enquiries, appointments, access, communication, variations, completion and follow-up are handled.
Content to be approvedCustomer support
Clear information when you need it.
This prototype shows how customer-support documents will be organised. Final legal and service wording will be reviewed before publication.
Support document
Complaints Procedure
A clear route for raising a concern, recording what happened and receiving an appropriate response.
Content to be approvedSupport document
Privacy Notice
How personal information is collected, used, stored and protected when you contact HMDPM.
Content to be approvedSupport document
Cookie Policy
A clear explanation of essential and optional website cookies before the production site uses them.
Content to be approvedSupport document
Terms & Conditions
The terms that apply to website use and, where appropriate, the relevant customer journey.
Content to be approvedSupport document
Accessibility
Our approach to making website content and controls usable across devices and assistive technologies.
Content to be approved